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Frequently asked questions

How do I send my device to you?
Have you received my device yet?
When will I get paid?
Can you price match?
I've completed my Trade In and not added the voucher/discount code, can you please add this.
How do I remove an iCloud account?
How to erase all data from my device?
I've just posted my device - What happens next?
My phone has been delivered but I have not heard anything yet.
Can I still send my device - it has gone over the 14 days.
You've told me to send my phone within 5 days however, I am not going to be able to do this, is this okay?

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